KUALA LUMPUR, March 6 — There’s something magical about how you’re greeted the moment you step into a shop.
A simple “Hello, welcome!” goes a long way in preparing you for a wonderful customer experience.
And that’s something I’ve learned to expect each time I visit Pulp by Papa Palheta, one of my favourite places for coffee in town.
The little details matter. Take their new sippy cup for cold beverages; it’s been thoroughly thought through and not just some knee-jerk reaction to next year’s nationwide plastic straw ban.
This is something that owner Marcus Foo understands very well. He says, “The first impression is a huge part of how our customers perceive us and experience the Papa Palheta brand.”
Pulp opened in 2014 as the Malaysian flagship store of Papa Palheta, a Singapore-based coffee roasting and wholesale business run by Foo with his cousin Leon Foo.