For Roasters & Retailers

How Papa Palheta Delivers Happiness


KUALA LUMPUR, March 6 — There’s something magical about how you’re greeted the moment you step into a shop.

A simple “Hello, welcome!” goes a long way in preparing you for a wonderful customer experience.

And that’s something I’ve learned to expect each time I visit Pulp by Papa Palheta, one of my favourite places for coffee in town.

The little details matter. Take their new sippy cup for cold beverages; it’s been thoroughly thought through and not just some knee-jerk reaction to next year’s nationwide plastic straw ban.

This is something that owner Marcus Foo understands very well. He says, “The first impression is a huge part of how our customers perceive us and experience the Papa Palheta brand.”

Pulp opened in 2014 as the Malaysian flagship store of Papa Palheta, a Singapore-based coffee roasting and wholesale business run by Foo with his cousin Leon Foo.

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