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Starbucks Announces New Operation Plans, Changes To Employee Pay

From: abcnews.go.com

Starbucks outlined new plans to reopen stores amid the dynamic coronavirus pandemic and how those changes will impact catastrophe pay for its employees.

In a letter to employees on Thursday, CEO Kevin Johnson said the company will transition to a new phase of operations in the U.S., “best described as ‘monitor and adapt,’ based on experience in China during COVID-19.”

Johnson said the company’s new operations model “will gradually expand and shift the customer experiences we enable in our stores. For example, some Starbucks stores will continue as drive-thru only, others may utilize the mobile ordering experience for contactless pickup and delivery and others may reopen for ‘to-go’ ordering.”

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