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Coffee Ordering Gets Smarter with Alibaba AI


“Give me a double cappuccino. Light sugar. Oh, make that two single cappuccinos. Decaf. Scratch that. Two singles and one double cappuccino. And make it all to go.”

Being indecisive with your coffee order has never been easier than with the Alibaba Machine Intelligence Technologies’ “smart ordering” system. Launched Wednesday by the Alibaba DAMO Academy unit, the new technology lets customers at cafés and restaurants place their orders via voice with a smart-ordering machine and make as many changes or corrections as they want. The machine’s AI is able to catch all the changes and update the order in real time.

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