How does a small Midwest coffee chain compete against the industry’s behemoths?
This week, Biggby Coffee co-CEO and cofounder Bob Fish joins the Restaurant Business podcast “A Deeper Dive” to discuss the chain’s growth strategy.
Biggby is a 260-unit restaurant chain headquartered in Lansing, Michigan. The company has ambitious growth plans for the near future, having largely escaped the pandemic unscathed. This is largely accomplished through a franchising model.
Fish discusses this expansion. He also discusses the importance of adapting constantly in a market where trends come and go quickly. And he discusses the importance of convenience—and why coffee chains cannot survive solely on customers congregating in cafes.
The coffee market as a whole continues to change and evolve, with more growth chains claiming a share of a market dominated by Starbucks, Dunkin’, and McDonald’s. It’s a fascinating exchange with one of these players.