Espressive Honored As 2020 American Business Award Winner

From: prnewswire.com

Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced that Espressive Barista, the company’s AI-based virtual support agent (VSA), was recognized as a Bronze Stevie® Award winner in the Artificial Intelligence and Machine Learning Solution category by The 18th Annual American Business Awards®. Espressive Barista uses advanced AI to automate the resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.

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