Urban Dwellers Coffee is a family-owned and operated company that began operations in Asia in 2016. According to founder and owner Jacob Franklin, the roastery is located in Springfield, Missouri, where half of the business is operated from. Franklin spent 15 years in Asia with his wife and children before relocating to Pullman in 2019.
According to Franklin, their family was introduced to a community of Tibetan handicraft makers in Nepal who were looking for a way to sell their wares in the United States. Franklin said he has a soft spot for Nepalese people because his wife worked there for two years after graduating from college.
According to Franklin, Urban Dwellers began to assist in the importation of handicrafts such as glass bead bracelets and leather bags into the United States. According to him, they were introduced to coffee farmers in China in 2016 with the aim of bringing their coffee to the United States market. “We sent samples to the United States and received a lot of interest in the coffee,” Franklin said. “In 2017, we began importing coffee beans into the United States and grew our business from there.”
The business has clear connections with the farmers it buys from. They only work with farms that pay above-market salaries and have a positive effect on their communities. He said they get their beans from farms all over the world, including China, Indonesia, Mexico, and Colombia. Franklin said that Urban Dwellers’ mission is to bring high-quality coffee to as many people as possible at an affordable price.
“You can tell [great coffee is] freshly roasted because it smells so good. According to Savanna’s online review, “Urban Dwellers has been timely, polite, and offered the most intimate, and definitely the best customer service I’ve ever had.” The business, according to Franklin, focuses on two types of products: coffee beans and sustainable coffee merchandise. They work for an Australian corporation that makes the HuskeeCup. According to him, the cups are made from a waste byproduct of coffee processing that sits on farms for a long time before decomposing.