Starbucks Announces New Operation Plans, Changes To Employee Pay


Starbucks outlined new plans to reopen stores amid the dynamic coronavirus pandemic and how those changes will impact catastrophe pay for its employees.

In a letter to employees on Thursday, CEO Kevin Johnson said the company will transition to a new phase of operations in the U.S., “best described as ‘monitor and adapt,’ based on experience in China during COVID-19.”

Johnson said the company’s new operations model “will gradually expand and shift the customer experiences we enable in our stores. For example, some Starbucks stores will continue as drive-thru only, others may utilize the mobile ordering experience for contactless pickup and delivery and others may reopen for ‘to-go’ ordering.”

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