A Texas coffee shop stated it addressed an incident involving an employee and a deaf woman who complained about a message left on her receipt.
Dutch Bros Coffee issued a statement to KWTX indicating that the incident had been addressed internally and the customer had been contacted.
The statement reads, “The customer’s experience was deeply disappointing, unacceptable, and contrary to everything Dutch Bros stands for.” “It is our hope that we can collaborate with her and the deaf community to ensure that we always deliver an exceptional experience and meet the extremely high standards we’ve set.”
Ashely Vallejo published a TikTok video expressing her dissatisfaction with the service she received at the Dutch Bros in Waco earlier this week.
“It was a little awkward,” she said while displaying her receipt to her social media followers. A Dutch Bros employee wrote on the receipt that Vallejo was “the most difficult customer ever.”
“I can speak a little bit, but my voice is not ideal,” said Vallejo. “Employees should have a great deal of patience for individuals with disabilities. We are like you. We try to order like everyone else. Don’t punish us. Please have a lot of patience with us.”
The woman told her followers and any potential food service employees watching that they “have no idea what it’s like being deaf. Have patience.”