The current pandemic has forced many business owners to rethink their business models. From coming up with new products to changing the way customers are served, some of these new models might stick around for a while. One of those models is Robo Esso —a robotic barista developed by entrepreneur Matt Jones. Created to disrupt the service industry, Robo Esso introduces a contactless experience in his coffee shop.
Originally, Jones owned a coffee shop in Blackhawk and the pandemic forced him to get creative with solutions for a contactless way to serve customers. “I thought that automation was going to creep into the service industry eventually so I ended up researching it,” said Jones.