CLOSTER, NJ — As we enter the peak holiday season, Capresso has launched a “Did you know?” campaign on social media to highlight its superior customer service, based at its New Jersey headquarters.
It takes about 300 hours of hands-on training to qualify as a Capresso Customer Service representative, who is required to master all the machines before answering a call or email. Instead of relying on a script-based system, they are taught to understand the machines, listen to the consumer, communicate, and solve problems. The brand’s service center in Pennsylvania extends Capresso’s service commitment with fast turnaround, generally 24 to 48 hours, when service or repair is needed.
“We’ve found that the three things consumers like most about Capresso customer service are fast turnaround, 100% USA-based, and talking to a human being who solves their problems rather than reading from a script. We frequently receive complimentary emails from consumers who are pleasantly surprised at our high level of service,” said David Shull, Sr. Vice President, Sales & Marketing for JURA Inc.
The campaign also includes tips, such as handy online resources and the busiest and best times to call. For those who have questions or issues with a product, it suggests a quick call with a trained representative who can be looking at the exact same model while responding.
Capresso Customer Service receives thousands of calls and emails each year, with questions on where to buy, what to buy, product registration, and product issues.
Capresso produces innovative coffee makers, espresso machines, coffee grinders, electric water kettles, iced tea makers, automatic milk frothers and care products, for those who want the best. For more information, contact 201-767-3999 or visit www.capresso.com.